Frequently Asked Questions (FAQ)

Help with your Order

Get answers to most of your questions related to orders.

How do I know if my order is confirmed

Once your order has been confirmed, you will be receiving a confirmation mail along with the order details and invoice.

When will I get the replacement or refund

The refund and replacement will depend on the products you order. The refund will be processed as soon as approval is sent, payment gateway partners will process them immediately with the bank and usually takes 2-7 working days or as per the payment gateway timeframes.

How do I get invoices for my previous orders without checking my e-mails

Login into the portal and check the orders section in your dashboard. You can print, download the invoices for the specific orders and details listed.

In case of receiving shipments outside of India, how do I clear customs

Customs clearance is done by our courier partners on behalf of customers. In case of additional details, the customer may need to provide more information and sometimes hire an agent/broker to clear customs. Though we take the utmost steps to clear customs, in some cases seller may not be able to help and the customer may need to own the responsibility to clear customs in their respective countries.

Help with your Payment

Get answers to most of your questions related to payments.

What payment methods do we accept

We support all types of major payment methods and channels.

  • Debit/Credit cardsVisa, Master Card, RuPay, Maestro, American Express, Amex, Diners, and JCB
  • Net Banking – All Retail and Major Corporate Net Banking in India are supported
  • UPIUnified Payment Interface and BHIM
  • QR Code – Scan and Pay
  • Apple Pay, Google Pay, Amazon Pay
  • Browser-based Payments – Chrome and Microsoft
  • Wallets – PayTM, PhonePe, OlaMoney, Airtel Money, MobiKwikFreeCharge, PayZapp, JioMoney, and other major Wallets supported India.
  • EMICredit Cards, and Early Salary
  • Pay Later – ICICI Bank PayLater, GetSimpl, and FlexiPay by HDFC Bank options.
  • Cash On DeliveryCOD is enabled based on transaction history. Once you complete a certain number of orders, COD will be enabled and you have the option to pay during the delivery.

Why am I not able to see certain payment options

There are chances you may not be able to see some of the payment options like pay later, EMI, etc. Our payment partners decide what options to show for a customer based on the location, user history, etc. We cannot influence this as it is purely a decision by the payment partners. We are not responsible for the maintenance window if any, from the payment gateways.

You can always choose other alternative options displayed on the screen to complete the transaction if the expected payment option is not available as we support most of the payment options and channels.

Help with your Shipment

Get answers to most of your questions related to shipments.

What courier methods do we support

List of premium courier partners we work with

  • India Post
  • FedEx
  • Bluedart
  • Xpressbees
  • Delhivery
  • Ekart
  • Ecom ROS
  • Shadowfax
  • Wefast
  • Dunzo (Delivery within Bangalore)

Which courier partner will be chosen for shipment

Based on the past performance and the availability in the warehouse location, we choose the courier partner and decide the best option to ensure your shipment reaches you sooner and safer.

What is the estimated delivery/shipment days

Approximate estimated delivery can be checked on the product page by entering the Pincode. This is calculated by the past performance of the courier partners. This may differ based on the products you order as products may be shipped from different locations from any of our warehouses. In certain cases, your shipment will be split and shipped from different locations.

The delivery time may also change based on some of the factors like natural calamities, public holidays, curfew, and product availability with us in the warehouse and also based on the location and distance of the delivery location.

Why is shipment charged for orders below ₹500.00

We invest in packaging, and as well as the order packaging for a shipment and we incur losses if we ship single or minimal items as our courier partners charge us a minimum of 500 grams even if the order gross weight is less than 500 grams. In certain cases, the gross weight crosses 500 grams and we have to pay for a kilogram. We mostly try to include the shipment charges in our margin but still if the value of the items is less than 500:00 we charge a nominal fee of 40.00 to ₹60.00 to compensate for the losses we incur in courier and packaging.

We do not add the shipment charges in the product MRP and market to customers like free shipping as most of the other brand’s practice which incurs losses to customers as they overpay when they order more quantities. Also, customers who pick the products from the retail store get the fair price else, they will also pay the additional price of the shipping included in the product price if we too follow the malpractice like most of the other brands.

Please remember that any order of value above ₹500.00 qualifies for free shipping.

Help with Returns & Refunds

Get answers to most of your questions related to returns & refunds.

How to initiate a return or refund

Your online purchase can be returned for a refund or exchange within 7 days of receipt of goods. Products must be returned unused and unopened in the same new condition as when you received them. You will be refunded for the value of the returned product(s). If the customer is returning the item for any defects, or wrong items then the shipping charges will be refunded else the shipment charges and RTO charges will be deducted from the order value.

Please note that you are responsible for the product until it reaches us, so send the package with a traceable service so it can be located at any time. 

The following criteria must be met:

  1. All products unused, unopened, and original packaging.
  2. No tape is to be attached to the product or the product’s packaging.
  3. Send us your package with a track & trackable service.

Return address:
#184, 9th Main, Sector 7, HSR Layout, Bangalore, Karnataka 560102

Once we receive your return we will exchange your product within 5 days or process your refund if the product is unopened and in the same condition as received.

The return and financial responsibility are yours until it reaches Granniez Green Herbs and is confirmed by a delivery confirmation as soon as we receive your parcel. If your parcel is being held in a postal office or send to a parcel shop we will not be able to pick it up for you.

*Wrong or faulty products:
If you have received a wrong or faulty product, please email us with photos and describe the issue, and await our instructions. Do not send it back until you hear from us.

Please email us at herbs@granniezgreen.com or call us at +91 81234 22228

Do we support in picking up return orders

Yes, we do help in return pick up from the delivery address to which the product is delivered without any hassle for the customer to ship the product back.

Always inform us over email or call us and we are happy to help. Please email us at herbs@granniezgreen.com or call us at +91 81234 22228