Version 1.1.0

Created On 01, January 2020 Updated On 01, January 2020

DOMESTIC SHIPPING (INDIA)

WE OFFER FREE SHIPPING ANYWHERE IN INDIA if your cart value is ₹500.00 and above. A nominal shipment and handling fee of ₹40.00 – ₹60.00 will be charged on orders below the cart value of ₹500.00. Please allow 1-2 working days for your order to be dispatched, but at times owing to unforeseen circumstances and delays, deliveries can take slightly longer.  We also offer COD (Cash on Delivery) facility for locations pre-approved for COD facility by our logistics partners.

You can track your order by either accessing your order details on your account page if you are a registered user or through the order tracking feature.

CANCELLATION POLICY

Your order can only be canceled if it is yet to be shipped. To cancel, please write to our customer support team at herbs@granniezgreen.com or contact us with your Order Number & the Reason for cancelation.  In such cases, the order will be canceled and the refund shall be processed by us within 7 business days after the cancellation request has been acknowledged.

Orders once shipped cannot be cancelled.

CANCELLATION OF AN ORDER

Granniez Green Herbs reserves the right to cancel or refuse any order placed for a product, due to any reason (incorrect listing price etc), irrespective of whether the order has been confirmed or payment made. 100% payment shall be refunded to the customer in such a case within 7 working days.

REPLACEMENT/REFUND

In the unfortunate event that you are not satisfied with our products, you have the option of informing us within 7 days of the date of receipt of delivery.  To initiate the return process, please email us at herbs@granniezgreen.com or contact us with your Order Number & the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation.  Please ensure the product is in its original condition, unopened and unused product along with the original invoice, box and price tags.  If in case the courier is found ineligible for refund, we will send the product back to you. Granniez Green Herbs would have the complete right to decide whether the order can be returned or not, the customer shall not dispute the same & accept the decision of Granniez Green Herbs.

We take stringent measures to ensure that the items delivered to you are in perfect condition. However, there is a remote possibility that:

 – the item may be damaged during transit
 – there might be a manufacturing defect
 – that a wrong item is delivered to you

In only such cases as given above, we will replace the item at no extra cost or refund the complete amount, provided that the request for replacement/return of the item is made within 7 days after receipt of the package. To get a refund or replacement, email us at herbs@granniezgreen.com or contact us with your Order Number and the Reason for replacement/refund. We shall not be responsible for any items sent to us for return/replacement without our confirmation.

  • If the replacement item is not available, we will try to give the customer best possible alternatives, but at the end choice of the customer will be final.
  • If the customer has paid, 100% refund will be given if the product is not available or the product is not shipped.

REFUND OF PAYMENT

If the order has been paid for by credit card then we will reverse the payment. In case of Cash on Delivery or Bank Deposits as modes of payment, we will issue a cheque in the registered name of the customer or do an online transfer.  Refunds of payments are typically processed within 14 days.